Want to quickly and efficiently have your documents processed? Below you'll find the designated email addresses associated with each department. Document submission via fax or info@gbu.org will result in delays of up to a week. Requests sent to the correct emails will take priority. Remember to include all requested information on the forms.
Contact via email:
- Commission questions: commissions@gbu.org
- Contracting: contracting@gbu.org
- Death claims: claims@gbu.org
- iPipeline iGo/DocFast delivery assistance: eapp_help@gbu.org
- Life Policies (in process): uwrequirements@gbu.org
- Member Benefits/Fraternal: memberbenefits@gbu.org
- New Business (all application submissions and annuity follow up): newbusiness@gbu.org
- Sales: sales@gbu.org
- Service requests: service@gbu.org
Contact via phone by calling 800-765-4428:
- Current members or policy holders, press 1
- For service on an existing policy, press 1.
- For claims, press 2.
- For questions regarding donation matching, GBU scholarship programs, or other fraternal benefits, press 3
- Claims, press 2.
- GBU Producers, press 3.
- For service on an existing policy, press 1.
- For transfers, press 2.
- For outgoing transfers, press 1.
- For incoming transfers and internal transfers, press 2.
- To speak with sales support, including new business and sales strategies, press 3.
- For claims, please press 4.
- For more information about purchasing GBU life and annuity products or agent licensing, press 4.
The protection and privacy of your communications with GBU is very important to us. To help us protect both our producer’s and client’s information, GBU offers two-way encrypted email communication via our Secure Message Center.
There are two addresses available when mailing life insurance and/or annuity business into GBU. Details surrounding specifics can be found below.
Recurring Payments:
GBU Financial Life
PO Box 645949
Pittsburgh, PA 15264-5257
Overnight mail, items sent via UPS or Fed Ex, applications etc.
GBU Financial Life
4254 Saw Mill Run Blvd.
Pittsburgh, PA 15227
For recurring payments, your members will now be able to send their payments to GBU Life, PO Box 645975, Pittsburgh, PA 15264-5257. New payment envelopes have been created and are distinguished by being addressed to GBU with a GBU Life logo and printed in all GBU blue.